Get In Touch+267 397 1249

Customer Support and Help Desk CRM for Botswana Organisations

Managing and supporting customer problems or simply keeping track of support requests is often a challenge for most businesses. The Customer Support Centre offers a dynamic tool that will alleviate your worries when it comes to keeping on top of problem resolution. Your customers will be able to email their problems or log their support ticket through a Customer Portal. Auto email notifications will always keep the necessary parties informed at all times improving the overall customer experience.

Give customers, members or citizens one clear way to ask for help, and give your team one place to track every request until it is resolved.

From first email to resolved ticket

Customers email you or log a ticket on the Customer Portal. The mail converter turns emails into tickets automatically, and the right people are notified at each step. Resolved answers can become FAQs, and service agreements are tracked against each customer.

Customer support centre in Weblogical - Truly Awesome CRM

Built for service teams in Botswana

Tickets, SLAs, customer portal and knowledge base in one place
WhatsApp enquiries logged against the customer record
Suits businesses, NGOs and government departments
From P349 per month, with local support from Gaborone

View Customer Support Centre pricing · Also see: Workflow Management

Botswana

Plot 64 , Unit 19, GICP, Gaborone,
Botswana

Call us

(+267) 397 1249
(+267) 714 87692

Email us

[email protected]